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London-based aviation analytics company Cirium named the Atlanta-based carrier the most punctual airline in North America, putting them fifth globally with an on-time rate of 83.63% on over one million flights. Delta Top Airline in North America, Salt Lake City Best Performing Airport Among the top 10 airlines …
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Reuters reports the U.S. Senate Commerce Committee is planning to hold hearings about the network meltdown which cancelled over 6,000 flights and stranded tens of thousands of flyers during Winter Storm Elliott. Southwest Hearings Added to Annual FAA Reauthorization Discussions The Senate Commerce Committee – which is also …
Continue reading “Southwest Network Meltdown to be Included in Senate Hearings”
Washington, D.C.-area traveler Valerie Szybala shared her entire ordeal on Twitter, claiming the airline’s courier service refused to promptly reunite her with her bag. Flyer Uses AirTag to Track Luggage Movement Before Confronting Courier The issue began when Szybala returned from a trip to Washington Reagan National Airport …
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While the Dallas-based carrier says operations are getting back to normal, leaders say their teams will be reaching out to passengers with “a tailored gesture of goodwill and another heartfelt apology.” Southwest Offers 25,000-Point “Gesture of Goodwill” While Processing Refunds After Winter Storm Elliott dropped inches of snow …
Continue reading “Southwest Offers 25,000 Miles to Grounded Flyers in Apology Effort”
Delta Air Lines says their operations remain “stable” after Winter Storm Elliott, while American Airlines and United Airlines will institute fare caps in certain marketplaces. Caps Instituted to Help Stranded Flyers, While Delta Keeps Everything Normal According to CNN, both American and United have agreed to set price …
Continue reading “Legacy Carriers Report “Stable” Operations After Storm, Set Price Caps”
Now, all attention is on how the company plans to rebound, as pressure comes from customers, Wall Street and the U.S. Department of Transportation. Southwest Flight Cancellations Reach 6,000; Jordan Apologizes to Passengers The network meltdown began as Winter Storm Elliott dumped inches of snow on the East …
Continue reading “Even After Storms Pass, Southwest Continues to Struggle”
At Skift Global Forum East, Bernstein Research managing director Richard Clarke projected prices will continue to increase but could do even better business with bespoke experiences. Pricing to Increase as Luxury Travelers Come Back Using data from hospitality analysis firm STR, luxury pricing is increasing in line with …
Continue reading “Which Way is Luxury Hotel Pricing Going in 2023?”
TheStreet reports the Dallas-based airline is testing a new family boarding process, which would move those with smaller children to before group A. Families Could Board Sooner, But Behind Exit Rows Under the airline’s current policy, families traveling with children under six years old are invited to board …
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Miami Fox affiliate WSVN-TV reports 25-year-old Camilla McMillie was arrested on charges of assaulting American Airlines employees at airport gate D-39. Woman Begins Destroying Gate Podium After Children Walk Away According to a viral video shared by Twitter account @OnlyInDade, McMillie began her episode after her children walked …
Continue reading “Another Miami Meltdown Ends in Flyer Arrest”
The Seattle-based airline announced a 2023 Fast Track promotion, allowing current elite flyers a chance to keep their status by flying between January and April 2023. Fast Track Challenge: Fly Between January and April 2023 to Keep Your Status The challenge is offered to current Alaska Mileage Plan …
Continue reading “Alaska Gives Expiring MVPs a Second Chance”