New information from the J.D. Power 2023 North America Airline Satisfaction Study shows travelers are unhappy to the point of “possible brand damage if the current pattern of price hikes, staffing shortages and reduced routes continues.”   JetBlue, Delta, and Southwest Lead in Customer Happiness Overall, passenger satisfaction dropped …

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  The New York airline announced the new TrueBlue and Mosaic loyalty program on Wednesday, May 10, 2023.   JetBlue TrueBlue Lets Flyers Collect Tiles towards Mosaic Levels JetBlue teased the new loyalty program in late 2022, announcing the program would expand to four loyalty tiers while sunsetting Take 3, …

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