Hotel Guests Take on L.A. Area Marriotts Over Surcharges

  The Wall Street Journal reports a group of guests are taking Marriott International to court over the surcharge, claiming that adding the fee is against California consumer protection laws.   Consumers Allege Marriott Hotels Earn $3.6 Million from Surcharge The surcharge comes from a law passed by the Los …

U.S. Hotels to Get Major Boost in Electric Vehicle Charging Stations

  EV tracking website Electrek reports LNG Electric is rolling out a plan to install the charging stations at popular hotel brands by 2028 at the latest.   Charging Stations to be Introduced in Midwest and Florida The company is working with digital infrastructure partner MD7 to identify not only …

Singapore, Qatar, and ANA Take Top Skytrax Honors

  The “Oscars of the aviation industry” honored Singapore, Qatar Airways, and ANA All Nippon Airways as the best in the world, while Delta Air Lines took top honors as the best in the United States and several North American categories.   International Carriers Take Top Global Customer Experience Awards …

Diet Water, Melted Ice Cream, and Bison: The Weirdest Room Service Requests

  These are just some of the strange requests from travelers according to a recent study by online travel agency Hotels.com.   Casual Cuisine Leads In-Room Dining Despite Outlandish Requests In finding how hotel guests do in-room dining, Hotels.com surveyed 473 hotels throughout the month of April 2023 in the …

Former Southwest Employee Charged with Selling Fake Vouchers

  On Monday, June 5, 2023, the U.S. Department of Justice indited 36-year-old Dajuan Martin on 12 counts of wire fraud and 46-year-old Ned Brooks on four counts of wire fraud for their part in the scheme.   Attorneys Allege Pair Created and Sold Fraudulent Travel Vouchers According to United …

Could Russia Create a Bigger Aviation Problem for U.S. Carriers?

  Airlines are now starting to wonder if the ongoing war will create even more problems for air travel in the future. The question was one of many addressed at the 79th International Air Transport Association Annual General Meeting in Istanbul.   Will Russian Aggression Drive Aviation Prices Higher? Prior …

IATA Calls for Wholesale Review of Consumer Protection Laws

  The call for reviews comes out of the organization’s 79th Annual General Meeting and World Air Transport Summit, being held in Istanbul.   IATA Claims Current Laws Cost Customers More Over Long Run According to the group’s analysis, regulations designed to help travelers find their flights cancelled or delayed …

JetBlue Plans on Dumping Spirit’s LaGuardia Assets to Frontier

  JetBlue announced a plan to divest Spirit’s assets at the airport to the original carrier pursuing the low-cost carrier: Frontier Airlines.   Frontier to Get Six Gates, 22 Takeoff and Landing Slots Under the tentative agreement, Frontier will get all of Spirit’s current assets at LaGuardia. The package includes …