Airlines Pledge New Protections for Flyer Accessibility


Airlines for America released a letter signed by the heads of seven airlines, promising new work to ensure everyone can travel by air without difficulty.


Promises Include Advisory Group, Improved Transfers for Disabled Flyers

The letter acknowledges “Passengers with disabilities represent one of the fastest growing traveler segments, and we recognize the importance of facilitating a safe, seamless journey for them.” The group signing the A4A letter says that they support the “Airline Passengers with Disabilities Bill of Rights,” and are committing to more resources.


The solutions proposed by the airlines include:


-Improving passenger transfers and the handling of personal mobility aids.

-Enhancing accessibility services training and education about disabilities for frontline employees.

-Creating a “passenger accessibility advisory group” among the airlines and the disability community to improve policies and operations.

-Supporting continued studies on “safe and feasible aircraft accessibility features.”


The letter was signed by the leaders of the three legacy carriers, along with those from Alaska Airlines, Hawaiian Airlines, JetBlue and Southwest Airlines. Although the letter promises reforms to come, they did not put a timeline on when flyers could expect to see changes happening on the front line.


New Reforms Come After Airlines Get Bad Publicity Over Handling Mobility Devices

The moves to improve the disabled passenger experience comes after years of bad publicity over how flyers requiring mobility devices are handled. In 2022, a member of Congress was denied boarding by Lufthansa due to his wheelchair, while a 2021 study concluded airlines could accommodate more passengers requiring mobility devices if they removed two rows of seats from aircraft.


Share your tips and experiences on accessible air travel on the FlyerTalk Forums

Source: frugal travel guy

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.