Washington, D.C.-area traveler Valerie Szybala shared her entire ordeal on Twitter, claiming the airline’s courier service refused to promptly reunite her with her bag.   Flyer Uses AirTag to Track Luggage Movement Before Confronting Courier The issue began when Szybala returned from a trip to Washington Reagan National Airport …

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  While the Dallas-based carrier says operations are getting back to normal, leaders say their teams will be reaching out to passengers with “a tailored gesture of goodwill and another heartfelt apology.”   Southwest Offers 25,000-Point “Gesture of Goodwill” While Processing Refunds After Winter Storm Elliott dropped inches of snow …

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