United Adds Weather Tracking to Delay Information

  United’s newest technological tool gives flyers access to local maps with real-time weather updates, giving them even more information about delays and what they can expect during the day.   Weather Maps Add New Layer of Customer Service From AI Tools The new tool leans on generative artificial intelligence …

Japan Airlines, ANA Introduce “Customer Harassment” Policies

  CNBC reports Japan Airlines and All Nippon Airways have jointly introduced a new code of conduct for flyers to follow, with penalties ranging from a warning up to police activity.   Harassment Defined as Abusive Language, Assault, and Deception The two airlines introduced the new code of conduct after …