Delta Crew Member Hailed for Comforting Frightened Passenger

A fear of flying can be debilitating, but a Delta cabin crew member helped make things a little less scary for a frightened passenger on a recent flight from Charlotte Douglas International Airport (CLT).

“It Really is a Wonderful Reminder That There Are a Lot of Good People Out There”

In a photo that’s since gone viral, Delta crew member Floyd Dean-Shannon – who was working onboard the New York-bound flight – can be seen kneeling in the aisle of the plane while holding a passenger’s hand in an attempt to comfort her.

The moment was captured by Molly Simonson Lee, who was also traveling on the flight. Speaking to ABC affiliate WSOC-TV, Lee explained that she was touched by the actions of Dean-Shannon, adding, “He just had this connection and warmth and calmness and she responded to that and the moment was just so beautiful.”

Thanks to a recent Twitter post, Dean-Shannon’s sense of compassion has been brought to the attention of Delta and while some hope that his actions will result in a raise, Lee just hopes that his kindness reminds everyone that, “When you see something like that, it really is a wonderful reminder that there are a lot of good people out there.


Although Delta has not publicly commented on the viral photo caught in the moment, Dean-Shannon could still walk away with a bonus for doing his job well. The Atlanta-based carrier recently announced payments of over $500 million to their employees as part of a profit-sharing plan, going directly to bank accounts on the company’s “Employee Appreciation Day” on February 14, 2023.


When did you experience a moment of compassion on a flight? Share your best experiences on the FlyerTalk Forums

Source: frugal travel guy

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