In comments to NBC Nightly News, the embattled leader of the Dallas-based airline told anchor Lester Holt: “We really messed up,” and his company will pull out all the stops to ensure it doesn’t happen again.
“We’ll Do Everything Short Term, Now, Immediate, Long Term to Make Sure This Does Not Happen Again”
His comments started by acknowledging that the airline seriously dropped the ball during Winter Storm Elliott. As a result of the heavy snowstorms affecting the East Coast, the airline was forced to cancel over 2,000 flights and delay tens of thousands of flyers from going to their final destination.
Calling the storm an “extraordinary event,” Jordan admitted that the storm “overwhelmed our systems and our processes,” leading to the major network meltdown. Looking towards the future, the CEO says they are working to make the event right for their flyers – both those affected by the storm, and those who will soon travel on the flight.
“We’ll do everything short term, now, immediate, long term to make sure that this does not happen again,” Jordan said on NBC Nightly News. “We’ve already put things in place, like an extraordinary level of monitoring in our network operational center, we’ve spun up a group of about 100 extra crew schedulers that we can use on demand.”
Although Southwest’s newest leader is on the apology tour, his troubles may only be beginning. Shortly after the network meltdown, both the U.S. Senate and the U.S. Department of Transportation announced they would be looking into the meltdown. Jordan said they would “cooperate and collaborate” with the investigation.
Storm Fallout Isn’t the Only Battle for Southwest CEO
Although the storm is still creating headaches for Southwest, the leadership potentially faces a fight on another front. The Southwest Airlines Pilots’ Association announced a strike vote for the summer of 2023, which could lead to a walkout and more grounded flights across the country.
Source: frugal travel guy